Insync works only sometimes with kubuntu 20.04

Hi,
Insync works only rarely… I don’t understand why and when. The icon is launched in the tray but I can’t open the app window.

This is the result of insync start --no-daemon
QXcbIntegration: Cannot create platform OpenGL context, neither GLX nor EGL are enabled
INFO 2023-08-17 21:04:06,876 [mainlogs:_log_run:138] Core(app_version=3.8.6.50504, platform=Linux-x86_64-ubuntu/20.04) initialized
WARNING 2023-08-17 21:04:06,890 [base_events:_run_once:1771] Executing <Task pending coro=<init() running at ideskcore/core.py:28> wait_for=<Task pending coro=<SettingsMain._load_settings() running at ideskcore/mainsettings.py:186> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, <TaskWakeupMethWrapper object at 0x7f9cbc189e88>()] created at ideskcore/mainsettings.py:160> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, _chain_future.._call_set_state() at asyncio/futures.py:355] created at asyncio/events.py:88> took 0.216 seconds
INFO 2023-08-17 21:04:07,130 [mainsettings:_load_settings:236] Loaded settings, machine fingerprint = Az9TzmxSfwDE0tuaSFhk0VygkCc=
WARNING 2023-08-17 21:04:07,131 [base_events:_run_once:1771] Executing <Task finished coro=<SettingsMain._load_settings() done, defined at ideskcore/mainsettings.py:186> result=None created at ideskcore/mainsettings.py:160> took 0.240 seconds

Anyone can help me? I reinstalled it two three times

Hi! Please send your logs.db and out.txt files to support@insynchq.com with the link to this post. in that same email, please include the output of lsb_release -a.

The log files should be in ~/.config/Insync on your local computer.

ok doing that, thank you

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