Issue launching on PopOS 22.04

Bugs and issues
1

Hi Tech team, I’m having an issue with insync not starting on PopOS 22.04.

matt@pop-os: insync start
/usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so: undefined symbol: g_log_structured_standard
Failed to load module: /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so

(process:625454): GLib-GIO-WARNING **: unknown schema extension ‘d’

(process:625454): GLib-GIO-WARNING **: unknown schema extension ‘d’
/usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so: undefined symbol: g_log_structured_standard
Failed to load module: /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so

matt@pop-os: lsb_release -a
No LSB modules are available.
Distributor ID: Pop
Description: Pop!_OS 22.04 LTS
Release: 22.04
Codename: jammy

QT_QPA_PLATFORM=xcb insync start and GSETTINGS_BACKEND=memory have no effect, as in previous fixes on PopOS.

1 Like
2

and just a quick follow up, all sources are pointing to jammy, with no serious system configuration changes from stock.

3

Hi @Matthew_H , just to be sure-- could you also run apt-cache policy insync and send the output here?

4

Hi @mia,

I’m having the same issue as Matthew.

I uninstalled Insync from my computer, downloaded it again from the website for version 22.04, and installed it. Then it started working again. But as soon as I did the upgrade, it stopped working again.

Repeating this process, I noticed that even though the file I downloaded from the website is called insync_3.9.6.60027-jammy_amd64.deb, the version that gets installed is Xenial.

And the upgrade is supposed to change from the Xenial version to the Jammy version. But when that happens, Insync stops working.

The commands below were executed after the upgrade that caused Insync to stop working.

> apt-cache policy insync
insync:
  Installed: 3.9.6.60027-xenial
  Candidate: 3.9.6.60027-xenial
  Version table:
 *** 3.9.6.60027-xenial 500
        500 http://apt.insync.io/ubuntu xenial/non-free amd64 Packages
        100 /var/lib/dpkg/status

> lsb_release -a         
No LSB modules are available.
Distributor ID:	Pop
Description:	Pop!_OS 22.04 LTS
Release:	22.04
Codename:	jammy
5

To fix it, I uninstalled Insync and removed the file /etc/apt/sources.list.d/insync.list.

Then I followed the tutorial at Linux - Download Insync, under the APT section.

I used deb http://apt.insync.io/ubuntu jammy non-free contrib in the new file.

Installing it this way worked.

1 Like
6

Happy to hear that it worked for you, @Samuel_Almeida. You did the correct steps in troubleshooting, which gave you information that the installed build was still for the previous OS version. When users upgrade their OS, the Insync version doesn’t always get updated. We’ve taken note of this to see how we can address this issue accordingly. :slight_smile: