KeyError: 'subscription expired'

#1

Hello:

I have a Prime-Desktop insync license. I have been using insync (desktop version) for years.

Now, after several days of using insync-headless, which better manages my needs, I get the following error:

insync-headless status
Traceback (most recent call last):
  File "insync-headless.py", line 19, in <module>
  File "site-packages/click/core.py", line 829, in __call__
  File "site-packages/click/core.py", line 782, in main
  File "site-packages/click/core.py", line 1259, in invoke
  File "site-packages/click/core.py", line 1066, in invoke
  File "site-packages/click/core.py", line 610, in invoke
  File "ideskheadless/cli.py", line 354, in status
KeyError: 'subscription-expired'
[2591] Failed to execute script insync-headless

How can I fix that?

Thank you.

#2

Hi! Do you also have a license for your Headless machine? If yes, can you send us your invoice at support@insynchq.com so we can check this out? :slight_smile:

#3

Hello Mara:

I have solved this issue by email. I did not realize that I needed a server Office license. I supposed that with my traditional Personal license would be enough.

Thank you!

2 Likes
#4

You’re welcome! If you need anything else, just let us know.