License Drop Box could not refresh after purchase

1

I paid for the license and still could not use. need that for my work on job site construction.

Checking your license

  • Check out our post-purchase article for more information.

  • If that doesn’t apply to you, please email support@insynchq.com with the following details:

    1. A description of the issue: could not refresh license for Drop Box.

    2. Email address you’re using on Insync: ******

    3. Receipt of your purchase (Receipt Number or Transaction ID): Invoice #******

    4. Troubleshooting steps you’ve tried, if any: download latest insync app and reinstall. Still not work.

2

Hi @anhengineering,

I’m terribly sorry for the trouble! Rest assured that your license is correctly linked to the email address you provided. Please email support@insynchq.com with your settings.db file so we can investigate what’s causing the issue.

I’ve redacted the invoice and email address to keep your information secure.

Thank you!

3

I’m sure that my email linked to drop box before trial expired.

Where could I find the settings.db i’m using linux mint.

4

Hi,

Somehow it works today after going home from work.

Thank you for your help.

5

That’s good to hear :slight_smile: Have a good weekend and happy syncing!