I’m quite dissatisfied with my licensing experience. A quick rundown of the steps I’ve taken so far:
- Logged in to an established account Prime with 1 license in use
- Clicked the + to buy a license
- Went through purchasing process using PayPal
- After PayPal transaction, redirected to an error from Insynchq.com’s site
- Immediately email support with the Transaction ID
- Also, sent a chat message on the Insynchq.com page
- Despite the advertised hours on chat window of 8am-11pm PST, receive a message back at 2:06am asking, again, for my transaction ID
- Provide ID again at 10:11am
- Receive another response at 3:06am the next day saying the license is applied to my account
- Check the account, no additional license - they apparently applied the license to my existing ALREADY PAID FOR email address
- Explained this in the reply at 8:36am
- Now I’m waiting… I guess for another 24 hours or so
Takeaways:
While the product is quite nice, the customer service is abhorrent. It is absolutely terrible business practice.
Suggestion to Insync:
Do what you say you’re going to do and be available when you say you’re going to be available. If you’re going to accept PayPal, INTEGRATE IT WITH THE ACCOUNTS. It really isn’t that difficult.
What’s at stake:
I work for a medium-sized company that is beginning to roll out more and more Linux PCs that will require a constant connection to Google Drive. For the price, this is a great solution - however, I will not even begin to entertain this product if this is any indication of the support I can expect to receive. Period…