Menu bar status icon stuck as spinner


#1

Insync v1.2.6
Mac OS X 10.10.2


Even though all files have synced successfully, the status icon on the menu bar icon remains the in-progress spinner icon.


#2

@Noffica I have notified @jimperio our Mac engineer. He will respond to you soon.

Thank you for your patience.


#3

@Noffica Could you send your logs to support@insynchq.com?

Have you already tried restarting Insync, and does the issue persist?


#4

Confirm. Same problem here. Whenever the insync is syncing the notification icon does not spin anymore. Just stuck.


#5

I hate to resurrect a year old thread, but I’m having this same problem too. I’ve been having it for months in fact. I upgraded to El Capitan today and made sure I had the most up-to-date version of InSync, and nothing helped. The icon shows the green check when I start InSync. After I sync a file the blue spinner never goes away (and never spins). The only way to get back the green check is to quit and restart InSync.


#6

tagging our engineer @jimperio and he will get back to you.


#7

This is happening to me on MacOS 10.13.5 and Insync 1.4.8. It appears everything is synced.

18 am

Have restarted computer. Quit and restarted insync. No change.


#8

hi @jmcd73. Are you seeing anything in the Progress tab or Actions Required tab?


#9

Progress Tab displays “Scanning for changes…”
Actions required Tab displays “No actions required”

Just tried to copy a file into my Sync folder and it’s not picking up the new file.

Seems I have a bigger problem.


#10

Hi @jmcd73,

Could you please send your log files to support@insynchq.com with the link to this post? Thanks :slight_smile: