My Files are Fucked

[Joshua_Bartley]

Um yeah, my files are all totally fucked due to the sync client. I use this for work. So basically all of my project work is no longer available or there. How do I fix this shit?

Thanks,

Josh

[jaduenas]

Hi @Joshua_Bartley I apologize for this inconvenience. Kindly send in your logs along with the link to this post to support@insynchq.com and we will investigate this asap

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…