Hi,
This error showed up today on my Windows 11 installation.
I’ve tried reinstalling insync, the VC++ redistributable, Python.
How do I fix this?
Thanks!
My apologies for the trouble! Let me forward this to our engineers for further assistance.
I just wanted to say I am experiencing the same issue. I also updated python thinking that would fix this. Did not work. But downgrading to an older version that i had in the downloads folder did work.
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I have escalated this issue to our engineers. In the meantime, please download 3.8.7.50505 via this Google Drive link and let me know if the issue arises: https://drive.google.com/file/d/1VnDr8wmGKaHKUOPWWDKIYhoiFsgKSSS9/view?usp=sharing
No, it is not working. Both versions arises same error:
Traceback (most recent call last):
File “main.py”, line 6, in
File “PyInstaller\loader\pyimod02_importers.py”, line 385, in exec_module
File “ideskwin\app.py”, line 7, in
File “PyInstaller\loader\pyimod02_importers.py”, line 385, in exec_module
File “cefpython3_init_.py”, line 62, in
ImportError: DLL load failed: %1 no es una aplicación Win32 válida.
Hello all. Our engineers are investigating this and will be releasing a build that affected users can test.
@Juan_Jose_Aguado, could you send your logs.db file to support@insynchq.com? This is in %AppData%\Insync.
OK, I had this exact problem; same errors; it started around the time I had installed the latest python environment. But not certain if that was the issue.
However, after searching thru the registry, I did not find any of these files mentioned in the registry.
So I resorted to uninstalling insync, then reinstalling the latest version, but NOPE, same problem.
Next I tried again to uninstall insync.
Then searched thru the C: drive and deleted every item found that had insync folder or files.
Then rebooted. Then downloaded the version 3.8.7.50505 via the link and installed it.
THIS WORKED FOR ME.
NOTE: after I restored the insync folder for my google drive as it was not there after I had reinstalled. Not sure what happened to my google drive folders/files but I was easily able to restore them.
Always have a backup plan to restore your files if something goes wrong somewhere and like me not sure how it happened?
Hello everyone. Please download the new Windows build here (v3.8.11.50511) and let us know how it goes.
Thank you!
Hi! If you removed every item that had Insync folder/files in it and you were using the default base folder path, it’s possible that it was also deleted during this process. It’s something like ~/Insync/username/Google Drive 
3.8.7.50505 behaves, but 3.8.11.50510 produces exactly what luis2 mentioned above
Hi @Adrian_Bradu, kindly try the build I linked here. Thank you!
I upgraded to 3.8.11.50511 - looks OK, no error messages 
Thanks
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