New Insync version: 1.3.12


Release notes:

  • Fixed syncing issues in a few cases.
  • (Mac) Fixed UI issues in macOS Sierra (10.12), especially in onboarding (setup).
  • (Linux) Fixed syncing issue when there are file names that are not encoded in UTF-8.
  • (Linux) Fixed post install script in Ubuntu 16.10.

Ubuntu 13.10 and older: 64 bit, 32 bit headless: 64 bit, 32 bit
Ubuntu 14.04 and newer: 64 bit, 32 bit
Debian: 64 bit, 32 bit headless: 64 bit, 32 bit
Fedora 20 and older: 64 bit, 32 bit headless: 64 bit, 32 bit
Fedora 21 and newer: 64 bit, 32 bit
Portable: 64 bit, 32 bit

Please help us test.




I downloaded and installed the latest version 1.3.12, I am running macOS Sierra. I find that it is still scanning for changes after several hours. At this point it seems like it is frozen, when I click on anything within the main drop down nothing happens. When the mouse is hovered over my picture or the plus sign the drop down menus do appear but when I click on any of the options nothing happens. How long should it take to scan?

W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used

@CAmeron: It depends on the number of files you have. But if it still doesn’t finish by now, can you send logs to Thanks.


Does Insync have any of the symlink issues with macOS Sierra that Dropbox does? See this warning from Dropbox:

This is actually what prompted my relook at Google Drive and how I came to InSync today.


I’ve a problem with the “insync start --no-custom-folder-icon”-option not working anymore after updating to 1.3.12 on Ubuntu 16.04. It has been working before but now when I was logging in the blue folder icon was there again. I want to have the theme icon on the insync folder. It’s a little problem but hoping to get it fixed.



@Pelm: Does the Insync folder still have the blue folder icon even if Insync is not running? Have you tried refreshing the view with ctrl+r or F5?


Yes I have done all that, refreshing, quit Insync and even tried change theme; the icon remains blue. That worked between updates before.


@Pelm: Please try running gvfs-info -t unset metadata::custom-icon /path/to/insync/folder and gvfs-info -t unset metadata::custom-icon-name /path/to/insync/folder.


@lpugoy It’s working now as expected, I’ve haven’t done anything what I know of but now it’s working again. Thanks for the help though but I’m sorry for the inconvenience.



@Pelm: No worries. Let us know if you encounter any more issues.


When you say it depends on the number of files, is 95.000 files too much?

I am already talking to Dipesh in private: I am running v.1.3.12 with Windows 8.1 and it is also taking too much time for the first sync (reusing existing folder). I provided new fresh logs from two different hosts. Both are queuing something around 95.000 files from 20 Gigabytes since 10/25/2016 05:00pm. Waiting 17 hours.

Downloading 40GB at 10Mbps will take something around 11 hours. (
I am still waiting 17 hours for reusing a folder with 20GB. It does not make any sense.