Windows version:
its in an infinite loop “Connecting to insync”. It asked for my google drive account in google chrome, I’ve said “allow”, now I am stuck.
I already restarted the app, but it keeps happening.
I had the previous version, 1.5.x installed.
New version is syncing fine for me - but no links work from the insync client when using KDE/Plasma.
Log output shows the following:
kde-open5: /usr/lib/insync/libQt5Core.so.5: version `Qt_5.12.4_PRIVATE_API’ not found (required by /lib64/libQt5Xml.so.5)
Also, any news on getting the dolphin file manager plugin back again?
Hi! Could you try reinstalling and switching network connections? Let me know if the issue persists.
Mmmh… thanks for clarifying that. Guess I’ll stick with 1.5 until 3.x provides at least basic CLI support.
When will be available insync-thunar plugin for Insync3 on Linux Mint 19.x and other debian based distros with XFCE desktop???
Not working! same as 3.0.14 
manos@dell:~$ insync --no-daemon
QXcbIntegration: Cannot create platform OpenGL context, neither GLX nor EGL are enabled
WARNING:root:While reading /usr/share/applications/mimeapps.list
Traceback (most recent call last):
File "idesklinux/application_manager.py", line 53, in __index_default_apps
File "configparser.py", line 696, in read
File "configparser.py", line 1091, in _read
configparser.DuplicateOptionError: While reading from '/usr/share/applications/mimeapps.list' [line 209]: option 'x-content/video-dvd' in section 'Default Applications' already exists
WARNING:root:While reading /usr/share/applications/mimeapps.list
Traceback (most recent call last):
File "idesklinux/application_manager.py", line 70, in __index_apps_for_mimetypes
File "configparser.py", line 696, in read
File "configparser.py", line 1091, in _read
configparser.DuplicateOptionError: While reading from '/usr/share/applications/mimeapps.list' [line 209]: option 'x-content/video-dvd' in section 'Default Applications' already exists
libpng warning: iCCP: known incorrect sRGB profile
WebEngineContext used before QtWebEngine::initialize() or OpenGL context creation failed.
INFO 2019-08-24 22:48:16,173 [core:__init__:56] Core(app_version=3.0.15.40277, platform=Linux-x86_64-fedora/30) initialized
WARNING 2019-08-24 22:48:16,175 [base_events:_run_once:1767] Executing <Task pending coro=<init() running at ideskcore/core.py:122> wait_for=<Task pending coro=<SettingsMain._load_settings() running at ideskcore/mainsettings.py:135> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, <TaskWakeupMethWrapper object at 0x7fdaa41c8f90>()] created at ideskcore/mainsettings.py:117> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, _chain_future.<locals>._call_set_state() at asyncio/futures.py:355] created at asyncio/events.py:88> took 0.238 seconds
INFO 2019-08-24 22:48:16,203 [insync:start_core:41] core started
INFO 2019-08-24 22:48:16,203 [unix_socket_server:start:45] unix socket server thread start
js: Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info.
kde-open5: /usr/lib/insync/libQt5Core.so.5: version `Qt_5.12.4_PRIVATE_API' not found (required by /lib64/libQt5Xml.so.5)
INFO 2019-08-24 22:48:20,396 [insync:quit:54] quitting
ERROR 2019-08-24 22:48:20,409 [workbase:__run:243] While running ExternalLogin(cloud='gd')
Traceback (most recent call last):
File "idesksync/workbase.py", line 232, in __run
File "ideskcore/extloginwork.py", line 75, in _do
File "ideskcore/extloginwork.py", line 126, in read_line
File "idesknet/httpclient.py", line 525, in read
File "idesknet/httpclient.py", line 506, in read1
idesknet.httpclient.HTTPClosedError
ERROR 2019-08-24 22:48:20,410 [workbase:_log_task_exception:417] While running ExternalLogin(cloud='gd')
Traceback (most recent call last):
File "idesksync/workbase.py", line 232, in __run
File "ideskcore/extloginwork.py", line 75, in _do
File "ideskcore/extloginwork.py", line 126, in read_line
File "idesknet/httpclient.py", line 525, in read
File "idesknet/httpclient.py", line 506, in read1
idesknet.httpclient.HTTPClosedError
ERROR 2019-08-24 22:48:20,410 [uidata:__await_and_return_result:167] Unexpected error while calling 'add_account'
Traceback (most recent call last):
File "ideskui/uidata.py", line 159, in __await_and_return_result
File "ideskui/appui.py", line 94, in add_account
File "ideskapi/apibase.py", line 74, in __call__
File "ideskcore/mainsync.py", line 145, in setup_account
File "ideskcore/mainsync.py", line 68, in external_login
File "idesksync/workbase.py", line 232, in __run
File "ideskcore/extloginwork.py", line 75, in _do
File "ideskcore/extloginwork.py", line 126, in read_line
File "idesknet/httpclient.py", line 525, in read
File "idesknet/httpclient.py", line 506, in read1
idesknet.httpclient.HTTPClosedError
js: Uncaught (in promise) TypeError: Cannot read property 'id' of undefined
INFO 2019-08-24 22:48:20,413 [insync:stop:49] core stopped
INFO 2019-08-24 22:48:20,414 [insync:stop:51] clean exit
manos@dell:~$ insync --no-daemon
QXcbIntegration: Cannot create platform OpenGL context, neither GLX nor EGL are enabled
WARNING:root:While reading /usr/share/applications/mimeapps.list
Traceback (most recent call last):
File "idesklinux/application_manager.py", line 53, in __index_default_apps
File "configparser.py", line 696, in read
File "configparser.py", line 1091, in _read
configparser.DuplicateOptionError: While reading from '/usr/share/applications/mimeapps.list' [line 209]: option 'x-content/video-dvd' in section 'Default Applications' already exists
WARNING:root:While reading /usr/share/applications/mimeapps.list
Traceback (most recent call last):
File "idesklinux/application_manager.py", line 70, in __index_apps_for_mimetypes
File "configparser.py", line 696, in read
File "configparser.py", line 1091, in _read
configparser.DuplicateOptionError: While reading from '/usr/share/applications/mimeapps.list' [line 209]: option 'x-content/video-dvd' in section 'Default Applications' already exists
libpng warning: iCCP: known incorrect sRGB profile
WebEngineContext used before QtWebEngine::initialize() or OpenGL context creation failed.
INFO 2019-08-24 22:50:52,029 [core:__init__:56] Core(app_version=3.0.15.40277, platform=Linux-x86_64-fedora/30) initialized
WARNING 2019-08-24 22:50:52,030 [base_events:_run_once:1767] Executing <Task pending coro=<init() running at ideskcore/core.py:122> wait_for=<Task pending coro=<SettingsMain._load_settings() running at ideskcore/mainsettings.py:135> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, <TaskWakeupMethWrapper object at 0x7f83ec67bf10>()] created at ideskcore/mainsettings.py:117> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, _chain_future.<locals>._call_set_state() at asyncio/futures.py:355] created at asyncio/events.py:88> took 0.259 seconds
INFO 2019-08-24 22:50:52,059 [insync:start_core:41] core started
INFO 2019-08-24 22:50:52,059 [unix_socket_server:start:45] unix socket server thread start
js: Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info.
kde-open5: /usr/lib/insync/libQt5Core.so.5: version `Qt_5.12.4_PRIVATE_API' not found (required by /lib64/libQt5Xml.so.5)
The buttons to sign in do nothing!
Every time I press one of them I see in the console:
kde-open5: /usr/lib/insync/libQt5Core.so.5: version `Qt_5.12.4_PRIVATE_API' not found (required by /lib64/libQt5Xml.so.5)
And the client offcourse is not syncing…
P.S I have installed all the QT5 related (including devel) from the repos…
(version 1.5 was running fine)
I’m having problems after installing / updating version 3, you can see an ad that says my “trial period has expired”
pwr
Also license trouble here: “Your Plus trial has expired” - I don’t have a ‘trial’ - I have had a Pro/Plus license since 2013…
Totally understandable - but can I just add a vote for minimal pause/unpause/quit functionality? That’s almost a requirement for the ‘laptop’ usecase…
cheers!
Hi @edovino,
If you haven’t, could you shoot us an email at support@insynchq.com and include the Google account with the Pro/Plus license? Thank you!
Sorry about that! I’ll have this sorted out with our web team and update you accordingly.
Just did - thank you!
Hi,
It doesn’t work on windows 8.1 home.
Folders won’t show up in “My Drive” window, and won’s sync files or folders.
I have rolled back to 1.5.7 until major bugs are solved.
Sorry I can’t provide logs right now.
I’ll install it in another PC so I can replicate and send you logs.
NOTE: It did the initial Sync OK, but stopped working within the next day.
PS: I’ve been using InSync for 2 years and very happy with version 1.5.x don’t let it die!!!
Hi!
If you can definitely provides logs and screenshots, we’d love to help you get to the bottom of this! Not entirely sure why Insync isn’t working for you as we test on both Win7 and Win10 and don’t seem to run into any problems with both.
If you’ve gotten around to replicating, you can send your findings to support@insynchq.com
PS. 1.5.7 will still be usable, just no more updates
Thanks for clarifying. Will you still continue to support 1.x deployments for us?
Hi @leandro.freire,
Our Insync 3 licensing is further explained here: https://help.insynchq.com/en/articles/3211427-insync-3-licensing-and-pricing
When we had the older licensing model, Plus licenses were available for 1.x versions. There are two options for you to choose from:
To upgrade, click here.
Shoot me an email at support@insynchq.com if you have any other questions 
Exactly the same for me. Upgraded to Catalina today, old Insync no longer supported, the “pay once have Insync” was only for version 1, so like you, I either have to pay or give up using Insync. For me it says $20 to upgrade, but then, who knows how long this upgrade will last, and when I’ll need to pay to upgrade again. I don’t think this is a good policy by Insync for customers who paid in the early days.
@jukwaphil Hi! The new version supports macOS Catalina. New Insync version: 3.0.22 - macOS Catalina compatible
Hi, Its been a while since the release of version 3.x and it still doesn’t work properly on my Windows 8.1 system.
I’ve tried on my other computers (8.1) and same situation:
It works 10% of the time.
After a reboot it works for a few hours but then it stops working.
As I read in another thread, it would be good to get the bugs fixed, before adding new features.
It is a little frustrating to pay for a software that doesn’t work when needed.
I know you have a lot of work, but since windows 7 is no longer supported, windows 8.1 should be fully supported by Insync
