New Insync version: 3.2.1

Releases
1

Release notes:

  • Add back offline tray icon status
  • Linux: Fix errors occuring in postinstall script for DEB installers
  • Improve progress reporting and include the scanning progress item
  • Add an Attention Required item when cloud service is temporarily unavailable (persistent 503 errors)
  • Fix an error that occurs when moving base folder to a non-empty directory
  • Fix bug when unsyncing externally synced folder while still uploading

Windows 7 and later
macOS 10.10 (Yosemite and later)

Ubuntu (16.04 Xenial) , (18.04 Bionic) & (20.04 Focal)
Linux Mint (18.x) & (19.x)
Debian (8 Jessie) , (9 Stretch) & (10 Buster)
Fedora (27) , (28) , (29) & (30)

2 Likes
3

Still having major memory issues with this latest version on macOS 10.15.5

Insync Memory Issue 2020-07-06_06-05-53
Insync Memory Issue 2020-07-06_06-05-53737×743 130 KB

4

The post-install script for Linux has been corrected, but I am still receiving an error about the PGP key when doing an apt update, resulting in none of my packages being able to be upgraded.

5

Hi! Can you send the exact output here as well as your distro?

6

Hi! Sorry about this-- memory leak issues are still in the works but we’ll make sure to update you guys as soon as it’s been fixed.

Can you let me know if restarting Insync (or your computer) helps with this temporarily?

7

I had to change the postinstall script manually! I liked this new version

9

This version of Insync is now crashing in 2 seconds after KDE startup under Kubuntu 20.04.

10

Using Pop_OS

Here’s what I receive when running sudo apt update:

Err:4 http://apt.insync.io/ubuntu xenial InRelease                                       
The following signatures couldn't be verified because the public key is not available: NO_PUBKEY A684470CACCAF35C

And then at the end after all other lists are updated:

W: GPG error: http://apt.insync.io/ubuntu xenial InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY A684470CACCAF35C
E: The repository 'http://apt.insync.io/ubuntu xenial InRelease' is not signed.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
11

I’ve reached out to our Linux team to address the installation issues. Sorry about that!

12

Hi! Could you please run sudo apt-key adv --keyserver hkp://keyserver.ubuntu.com:80 --recv-keys ACCAF35C and let me nkow how that goes?

13

Hi David! I think you also sent an email about this. I responded with steps included. Let me know if you didn’t get it!

14

I got this response:

gpg: key A684470CACCAF35C: “Insynchq Inc services@insynchq.com” not changed
gpg: Total number processed: 1
gpg: unchanged: 1

15

This is the output of running sudo apt-key adv…

Executing: /tmp/apt-key-gpghome.VSZebnEI3a/gpg.1.sh --keyserver hkp://keyserver.ubuntu.com:80 --recv-keys ACCAF35C
gpg: key A684470CACCAF35C: public key "Insynchq Inc <services@insynchq.com>" imported
gpg: Total number processed: 1
gpg:               imported: 1
gpg: invalid key resource URL '/tmp/apt-key-gpghome.VSZebnEI3a/home:manuelschneid3r.asc.gpg'
gpg: keyblock resource '(null)': General error
gpg: key 02456C79B2FD48BF: 1 signature not checked due to a missing key
gpg: key 76F1A20FF987672F: 1 signature not checked due to a missing key
gpg: key DFA175A75104960E: 1 signature not checked due to a missing key
gpg: key 1488EB46E192A257: 1 signature not checked due to a missing key
gpg: key 3B4FE6ACC0B21F32: 3 signatures not checked due to missing keys
gpg: key D94AA3F0EFE21092: 3 signatures not checked due to missing keys
gpg: key 871920D1991BC93C: 1 signature not checked due to a missing key
gpg: Total number processed: 15
gpg:       skipped new keys: 15
16

Hi @davidrnewman and @mselchow
Does running sudo apt update resolve the issue?

17

No. I had to delete ~/.cache/fontconfig

18

It does not. When I run sudo apt update I receive the following errors:

Err:7 http://apt.insync.io/ubuntu xenial InRelease
The following signatures couldn't be verified because the public key is not available: NO_PUBKEY A684470CACCAF35C
Reading package lists... Done
W: GPG error: http://apt.insync.io/ubuntu xenial InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY A684470CACCAF35C
E: The repository 'http://apt.insync.io/ubuntu xenial InRelease' is not signed.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
20

I get the same errors on Ubuntu 20.04 when I run sudo apt update after retrieving the public key:

Get:16 http://apt.insync.io/ubuntu focal InRelease [5,535 B]
Err:16 http://apt.insync.io/ubuntu focal InRelease
  The following signatures couldn't be verified because the public key is not available: NO_PUBKEY A684470CACCAF35C
Reading package lists... Done
W: GPG error: http://apt.insync.io/ubuntu focal InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY A684470CACCAF35C
E: The repository 'http://apt.insync.io/ubuntu focal InRelease' is not signed.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.

Otherwise it is working flawlessly so far, I am syncing a OneDrive account.

21

Regarding the 'icon changing every second or two" - Yes this is happening on both my laptop and desktop computers. Annoying and certainly not confidence inspiring…

22

Re-posting from another topic sorry but - regarding the flashing/flickering status icon:

Turn off the “Preferences” -> “App Settings” -> “Anonymously send usage data to Insync” checkbox and restart (required) the client. All good.