Release notes:
Linux: Fix machine id changing on boot in some instances
Linux: Fix postinst script errors
Improvements to handling of rate limit errors
Windows 7 and later
macOS 10.13 (High Sierra and later)
Ubuntu (16.04 Xenial) , (18.04 Bionic) , (20.04 Focal) & (22.04 Jammy)
Linux Mint (18.x) , (19.x) & (20.x)
Debian (8 Jessie) , (9 Stretch) , (10 Buster) & (11 Bullseye)
Fedora (27) , (28) , (29) , (30) & (36)
2 Likes
During installation in Ubuntu 22.04.1, it shows the following error:
/var/lib/dpkg/info/insync.postinst: 113: [: 4c317832b607cd2d121c0bf06e82b18a: unexpected operator
mia
August 17, 2022, 5:33am
4
@cfgnunes Let me check this out for you – the postinstall script should’ve been addressed in this version
rfabm
August 17, 2022, 11:54am
5
I got the exact same error during installation. I’m on Ubuntu 20.04.
But even with the error Insync seems to be working fine.
mia
August 17, 2022, 4:05pm
6
Hey @cfgnunes and @rfabm ,
This is a known bug that we’ll be fixing in the next build. As per our engineer, it should still install without issues even with that error pops up. Let me know otherwise!
aplmed
August 18, 2022, 7:49pm
7
Installed and purchased, cant activate and cant test it
mia
August 22, 2022, 6:45am
8
We apologize for the trouble! Please let me know if you’ve reached out to support@insynchq.com regarding this.
mia
August 22, 2022, 6:45am
9
@aplmed It looks like my colleague has responded to your message. Let me know if you didn’t receive it!
aplmed
August 22, 2022, 5:43pm
10
Hi Mia, no we don’t get any response yet. still need to activate license and there is an issue
mia
August 23, 2022, 5:56am
11
@aplmed I see. It could be that the email went to your Spam.
In any case, here’s her response:
Hi! I see that your license is a Solo & Backup under *****@gmail.com . (email retracted here for your privacy)
Can you try clicking refresh and see if it works?
aplmed
September 19, 2022, 6:19pm
12
Hi, we still having sync issues
mia
September 20, 2022, 3:50am
13
Hi @aplmed ,
Are you pertaining to the licensing? I can confirm that the license has been transferred to a*****@gmail.com (email retracted for privacy).
If you have a different concern, please email support@insynchq.com with the details of your report. Thank you!
aplmed
September 20, 2022, 2:48pm
14
I am referring to product functionality, it won’t sync after creating a local folder. You have to pause and unpause in order folder to be uploaded.
mia
September 21, 2022, 1:47am
15
Thanks for the redirect - I was able to trace the email thread about this initial report.
I’ll follow it up with our engineers to see what’s causing this bug on a local-to-cloud sync. Could you re-confirm if it’s just the creation of a local folder? (i.e., if you pause + resume to sync that local folder, then add a new file – does the new file sync automatically?)
aplmed
September 21, 2022, 3:10pm
16
That is correct - it wont sync automatically, you need to pause and unpause manually
mia
September 21, 2022, 11:13pm
17
@aplmed Gotcha. Following up on that question, I can’t seem to confirm from above if that only happens for new folders and new files , or just new folders ?
Could you let me know?
aplmed
September 22, 2022, 12:31am
18
Hi there!
seems working now
but before folder or file will not sync (new)
mia
September 22, 2022, 12:37am
19
Oh! That’s really great to hear. Please don’t hesitate to email us at support@insynchq.com if the issue resurfaces.
Thank you so much!