No tray icon in lastest version

Bugs and issues Linux
#1

Hello devs,

this afternoon my icon not show.

I can this message in terminal: QSystemTrayIcon::setVisible: No Icon set

And this aspect:

My OS: Ubuntu 16.04 64bits

Insync version: 1.3.8.36087

Thanks!

Ubuntu 16.10 with xfce. No tray icon
#2

@David_Gamiz_Jimenez: Do you mean that it was showing before? Were some packages in your system updated recently?

#3

Yes, yesterday. Install Kedenlive and packeges from kde repository.

#4

@David_Gamiz_Jimenez: I see. Please send a copy of the folder /var/log/apt to support@insynchq.com so I can try to reproduce your issue, thanks.

#5

Hello @lpugoy ,

e-mail sent at your atention.

Thanks! :slight_smile:

#6

@David_Gamiz_Jimenez: I tried to copy your setup as much as I can and the tray icon is still shown in my case unfortunately. Have you tried reinstalling Insync?

#7

Yes, I did. Same result. No icon. :frowning:

#8

@David_Gamiz_Jimenez: I see. Does the Insync app window show when clicking on the location where the tray icon is supposed to be?

#9

@lpugoy Are you say this?

Or you want to tell me if the icon is in the installation path?

#10

@David_Gamiz_Jimenez: That is what I meant, thanks. Does restarting Insync make a difference? How about starting it with sudo?

#11

Hello @lpugoy

Whit sudo get a error, this bug is open in lauchpad for sudo environment.
“sni-qt/6988” WARN 19:03:18.734 void StatusNotifierItemFactory::connectToSnw() Invalid interface to SNW_SERVICE

I try in new user in the same installation, and insync show icon properly.

It possible, full reset setting for insync installation in current user?

#12

@David_Gamiz_Jimenez: I see, that’s interesting. I don’t think resetting your user’s Insync settings would help in this case, since we only store information about your Drive account and your local Insync folder. You could test it by renaming the folder ~/.config/Insync to start from scratch.

#13

Hello @lpugoy,

Same result…

:frowning:

#14

@David_Gamiz_Jimenez: I see. In that case I think it’s some other configuration of your user account. You might want to take a look at the difference between the ~/.config folders of your user account and the new user account.

#15

Hello @lpugoy

is to very complex research for me…

What technology used for icon tray? Qt4 or QT5? In This case … because Dropbox or Skype apps that also use qt show icon without problem?

Thanks in advance,

#16

@David_Gamiz_Jimenez: Insync uses Qt4.

#17

@lpugoy Then we have a solution?

Another way to debug? verbose?

It is possible that you use QT5?

#18

@David_Gamiz_Jimenez: The best way I can suggest for now is to check the difference between the ~/.config folders of your user account and the new user account. Since it works in the new user account it doesn’t look like an issue with Insync specifically. We’re looking into using Qt5 on future releases.

#19

Hello,

Same icon after latest update of ubuntu 16.04 unity and insync

#20

@thomaseo: Have you tried testing using a different user account as well?