Starting yesterday (I think) Insync on my Mac (El Capitan 10.11.1) seemed to stop syncing. First, nearly all sync’ed folders in my Google Drive disappeared while the number of sync errors climbed well past 20,000 with the CPU pegged at 100%. I quit and restarted Insync to no avail, eventually just gave up for the night, and by this morning my top-level folders were back but no files beneath them. Right now, Insync itself is showing 50 items to sync but I can’t view the queue, CPU is still high, number of errors is down to just 3, and in the Finder all my various sync folders are showing as in process of sync’ing but from my network panel I can’t see that any uploading is going on. Restarting Insync does nothing to fix it.
Any suggestions on how to get it back to a good state and re-start the actual syncing?
And as an update, a bunch of files that were in one of the folders that’s now empty in Google Drive are now suddenly missing from my computer hard drive when I know they were there a few hours ago. I am absolutely sure I didn’t delete them from my hard drive since they’re several documents I’m actively working on. This is completely unacceptable since I have no idea what other files Insync has now deleted from my hard drive in a misguided attempt to sync with Google Drive. Needless to say, Insync has now been disabled on my computer.
Do you have instructions anywhere on how to reset this software completely? It seems like anyone ever asks the question that you simply tell them to send you logs and then we hear nothing further on the question.
I am having a heart attack right now! Doug, are you saying that files disappeared from the Google Drive servers?! Or from the target Mac?
I waited for 10.11.2 El Capitan and installed fresh last night. InSync has been thrashing and clocking since then. Thought it was me and restarted twice. Just reached out to InSync Support but they are not online yet.
Now I just read your post and I am like a deer in the headlights of an oncoming truck. No clue how to assure none of my 210,000 Drive files are deleted in error.
As a further update, luckily my Apple Time Machine backups came to the rescue and I was able to get back all the files that Insync had mistakenly deleted from my hard drive (including work documents, all my family trip videos, a bunch of photos that were missing from deep in my Lightroom library, and all my family genealogy records…you know, nothing important ). Online syncing to Google Drive is still turned off while I wait to get a response from Insync Support.
In retrospect, the only thing I can think of that may have triggered this is that my ISP went down for several hours on the day all this happened (home network was up by Internet was down). Aside from that, nothing out of the ordinary: no app updates, no OS updates, no new hardware or software installed, etc.
So, I have been madly checking in with the Google side of things - to see what, if anything, may have been been deleted by InSync. It looks like the column “Last Modified” in Google Drive Trash contains the deleted timestamp for each file. I deleted a file on another desktop and watched it sync and then appear in Trash.
So, I am 99% sure that if no files appear in the Google Drive Trash, then I do not have the Deleted File problem Doug had. Anyone disagree?
So, back to the “burning CPU” matter. What’s next InSync Support people? I have already restarted many times. I am now sitting with an almost unusable laptop. Are you following this discussion?!