roald
May 7, 2015, 8:29am
2
@Emily_Watring If you experiencing this issue again, send us your logs.db and out.txt file to support@insynchq.com for us to investigate what causing this.
Thank you.
Tray icon is visible
Click on the [image] in your tray menu.
Click on the ellipsis to show the support center directory
[ellipses]
Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation
[4 locate]
Tray icon is not visible
The following directories contain logs.db and out.txt:
Windows
%appdata%\Insync
You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs.
M…