Not syncing, UNLINKED; but still knows account details

Bugs and issues Linux
#1

I’m running Insync on a Sheevaplug (ARM) system. I had 1.2.7.35123 installed previously and noticed it had stopped syncing, so I installed 1.3.17.36167_i386.tar.bz2. Now it’s in the odd situation that “get_status” says “UNLINKED”, but “get_account_information” correctly reports the email address, licence info and quota usage. I tried “add_acount” but that says “This account is already being synced. Account info updated.” It sounds like something is inconsistent in Insync’s view of the world. It looks similar to this thread: Stopped syncing, Status: UNLINKED

Is there a way to get it working again without redownloading everything? (about 14GB) I’ll send the logs.db and dbs folder to support in case that’s helpful.

Thanks!

Dave

New Insync version: 1.3.24
#2

Please do send it to support@insynchq.com with the link to this post so we can investigate this further :slight_smile:

#3

Thanks @jaduenas I have just sent it.

Cheers,
Dave

1 Like
#4

I’m seeing the same issue on my raspberry pi (Raspbian Stretch Lite, 1.3.17.36167). Was not occurring on the version immediately prior. manage_selective_sync loads the interface for a while and then reports an Insync process communication error. I’ll also email!

#5

Support said an engineer would contact me but I heard nothing :frowning:️ so I moved the data aside, deleted ~/.config/Insync and started over. It took a while but seems to be OK.

#6

I have this issue on a Raspberry Pi. Did this issue ever get resolved?

#7

It appears that when it says UNLINKED but knows your account details, then that means that it is scanning your drive

Or at least, that what seems to happen every time I quit and start the process

It will show UNLINKED for a few hours (I have over 2 tb of files to scan) and then it will show SYNC

It isn’t intuitive at all