# of Remaining Items Keep Increasing

[dipesh]

@mas: It wouldn’t have been done with the scanning during the previous run. Kindly share the dbs folder and logs.db file to support@insynchq.com so that we could confirm if it is progressing fine.

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

Thanks