Onedrive not syncing on Linux after upgrade

Christian_Frank · December 18, 2020, 11:04am

Ubuntu 20.04 LTS Desktop, Insync 3.3.4.40916 (also 3.3.3.40905)

After one of the last updates I noticed that Insync would not synchronize changes on OneDrive back to my Linux host (the other direction is fine).

To solve the issue I have to open the Insync interface and go to the selected folder - as soon as I do that, all outstanding syncs for that folder are being processed.

Restarting the application does not help, doing a Pause / Resume sync also does not trigger a full rescan, only selecting the Folder in the GUI will work.

What can I do to get back to the old behavior where changes on OneDrive would be reflected on my local disk almost immediately?

Anything I can do to trigger a full rescan?

I’ve already send the log files to the support email address, but haven’t heard back

Many thanks in advance and best regards:

Christian Frank

mia · December 22, 2020, 5:26am

Hi Christian,

It seems like a cloud to local sync isn’t triggered here. Are you making changes from another computer or are you doing it from the same Linux machine (ie using multiple computers)? Also, is your Base Folder (sync location) within the local computer or on a network drive/NAS/external drive?

I also can’t seem to trace your log files in our inbox. Strange. Could you please resend it to support@insynchq.com and let me know here when you’ve sent it?

Christian_Frank · December 22, 2020, 8:57am

Hi Mia,

many thanks for your kind reply! I’ve just sent the log files to the support email address.

To answer your questions:

Are you making changes from another computer or are you doing it from the same Linux machine (ie using multiple computers)?

Yes, I’m using multiple computers - changes I make locally are synchronized immediately, changes I make from another computer (or the web) will not get synced back. The only way (as of now) to force a sync, is to navigate to the folder in the GUI - that will immediately sync all outstanding changes; restarting Insync or Pause/Resume does not help.

Also, is your Base Folder (sync location) within the local computer or on a network drive/NAS/external drive?

The Base Folder is on a locally mounted file system; I have two accounts - the Google Drive sync has a Base Folder in the same file system and works perfectly fine.

It seems like a cloud to local sync isn’t triggered here

Any way I can trigger it manually?

Many thanks in advance and best regards:

Chris

rafaelverardi · December 23, 2020, 12:51pm

Hi, experiencing the exact same problem here, on Mac (Catalina 10.15.7) and OneDrive account. Changes I do in one machine do not automatically get synced in another, unless you manually open the folder on Insync GUI, only then the files are synced to that local folder.

Christian_Frank · December 23, 2020, 2:48pm

Hi Rafael,

thank you for sharing - so we now know that the issue is most likely not tied to a specific installation or OS, but more likely a general problem with the notification from OneDrive. That should make fixing it easier!

Cheers: Chris

rafaelverardi · December 23, 2020, 2:57pm

Thanks Chris, please try to fix this ASAP, cause it’s causing a huge mess for us

nicam · December 24, 2020, 2:33pm

I experience the same issue on OS X

mia · December 27, 2020, 12:24am

Hi @rafaelverardi and @nicam,

Do you have the same setup as @Christian_Frank’s wherein changes made in the cloud/on another computer are not syncing to local, unless you navigate the files in the app?

Could you also send your logs.db and out.txt files to support@insynchq.com with the link to this post? Here’s how you can locate these files: https://help.insynchq.com/en/articles/1834816-locating-the-log-files

Thank you and happy holidays!

rafaelverardi · December 29, 2020, 1:24pm

Hi miamoran! Email just sent with the requested files, thank you and please let us know if you can fix this!

Happy holidays!

Christian_Frank · January 7, 2021, 11:19am

Hi Mia,

any update on this?

Any workaround you could provide, such as a manual sync trigger or a safe backdate (to 3.1.7, for example)?

Many thanks in advance and best regards, stay safe,

Chris

rafaelverardi · January 7, 2021, 2:03pm

Hey guys, still waiting for this as well!

mia · January 8, 2021, 1:42am

Hi @rafaelverardi @Christian_Frank

Thank you for following up! We currently have not deployed a fix for this yet since our engineers are looking into the cause of the sync issues. Apologies for the delay!

@Christian_Frank-- since you’re on Linux, do you recall the last version before this issue started? I can send you that build.

Christian_Frank · January 8, 2021, 11:46am

Hi Mia,

thanks for your kind reply!

I am sure that 3.4 and 3.3 have the issue, I’m not sure about which 3.2 version - I’m on Ubuntu Focal Fossa, which version would you recommend? 3.2.1 or the latest from that branch, 3.2.9?

I’m happy to backdate and report on the outcome - from the databases and structures, is a backdate safe?

Thank you!

Christian_Frank · January 9, 2021, 1:07pm

Hi Mia,

Could this have been a server-side issue from OneDrive?

For two days now, it seems that cloud changes are being propagated back to my local file system again; as far as I can tell, all pending changes have been processed. Also, in the feed, I now see again OneDrive cloud changes.

How is it for you @rafaelverardi, @nicam?

With best regards from Cologne, stay safe,

Chris

mia · January 11, 2021, 12:56am

@Christian_Frank Appreciate your quick update! We’re unsure yet if it was indeed from OneDrive but let me bring this up with our engineers nonetheless.

@rafaelverardi @nicam do let us know if there have been any improvements in the last couple of days so we can check further!

rafaelverardi · January 11, 2021, 2:36pm

Hi guys! Apparently, all the files previously not synced were, indeed, synced over the last couple of days.

Tomorrow I will know for sure, as I will check my other machine in my office and see if all the files I have been working on lately (from home) were automatically synced there.

Cheers from Brazil, stay safe!

mia · January 12, 2021, 4:49am

Appreciate the update from you, @rafaelverardi. Keep us posted if anything changes.

Keep safe as well!

rafaelverardi · January 12, 2021, 1:33pm

Hi Mia, indeed everything went back to normal, files are syncing automatically again! If the problem shows again, I will let you know.

Thanks for all your help and kind attention.

mia · January 13, 2021, 2:23am

No worries at all. @rafaelverardi!

dagdrommer · January 13, 2021, 6:01pm

Hey @mia,
another Linux user here, using insync 3.3.4.40916-1. I have the same problem for a couple of months, but just looked for a solution now. And I cannot confirm @rafaelverardi answer: 5 minutes ago it did not synced correctly.
I observed though, if I make a change in OneDrive (online or the original app), while insync is running actively on my Linux-Machine the sync is NOT triggered. If my Linux machine is switched of while the change happened, the sync works flawlessly.