Onedrive not syncing on Linux after upgrade

Hi @dagdrommer,

Thank you for following through with an update. It seems like there’s a problem with immediate changes while Insync and the machine are running. Let me add this to the investigation. I appreciate your time looking into this!

Hello again,

I was investigating a little more and I need to correct myself:
The problem seem not to be related if a machine is running or not. Files that are added or changed with native Microsoft apps (on smartphone, Office Online, OneDrive-Client) are ignored by Insync (except during the initial synchronization).
If a file is added or changed by Insync, the synchronization issue with another Insync device or Microsoft-Application does not appear.

I would appreciate a quick fix.

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Thank you for the additional information. I’ll follow this up with our team since it’s more commonly affecting OneDrive users it seems.

I have the same problem here.

Hi @ecollado,

Please send your logs.db and out.txt files to support@insynchq.com with the link to this post, if you haven’t! :slight_smile:

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Hi Mia,

unfortunately, the issue came back today - I again have changes in folders on OneDrive that are not synced back through Insync automatically.

Do you need / want logfiles?

Thank you!

With best regards:

Chris

Yes please that would be great if you could re-send your latest logs.db and out.txt files @Christian_Frank!

Hey guys! Same here: updated Insync for the last version and the bug came back :frowning: :frowning:

Hi Mia, just sent you through email my files too.

Thank you @Christian_Frank and @rafaelverardi for sending the log files after updating to 3.3.5. I appreciate your efforts!

Hi @miamoran! Any news regarding this matter?

Hi! Jumping in for Mia.

We’re still building the fix for this and we’ll send you all an email once the fix has been released! :slight_smile:

For users who are experiencing this for the first time, please send your logs.db and out.txt files to support@insynchq.com with the link to this post.

Sending us these files helps us investigate the issue faster and makes sure you receive the email for the fix release as well. :email:

We appreciate the help and patience you’ve extended to us, everyone! :blush:

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Hi Mara! Great, looking forward for it!

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Hey everyone,

as I use onedrive privately, but also have one account for work purposes I couldn’t wait anymore until the sync issues get fixed.
As I spend already a lot of time to fix my Insync client on my own and reinstalling it; I today had enough. I removed insync from my Linux-PCs and installed the onedrive client by abraunegg (free and opensource). I know its just a cli tool, but it actually works! After the first run it was crazy to see how many files, I haven’t thought about, Insync hasn’t synchronized about the last couple of months. It took me 15min to set this tool up and I recommend everyone who just uses onedrive in Insync, without Google drive to give it a try until Insync fixed their issues.

I’ll probably check Insync out in some couple of months, but I think my relationship “with you” need a bit of time and distance.

I appreciate the friendly support by @miamoran and @mara.

Cheers.

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Hi! We understand and thank you for the feedback. We hope to see you with us again soon! Watch out for any of our emails as well regarding this issue. :slight_smile: