When booting into one of my Linux boxes yesterday I noticed that Onedrive sync in Insync was now syncing ALL files and folders.
When booting up another box I have (also Linux) that started doing the same.
Any ideas why that would happen? Had to basically remove and re-add the account and re-select the 2 folders I wanted. Wouldn’t mind if I had a huge hard drive but I don’t sadly and I didn’t want to have all the files available anyway.
Did try online chat but apparently going to be a 2 day wait for a response so I thought I’d post here and see if anyone else was having the same issue.
Just noticed that a TON of files are in the bin on the Linux desktop. Checked on Onedrive and the bin there luckily was empty.
Hi @wheeljack73! Apologies for not getting to this sooner. As per our email correspondence, the sync is now working as expected after removing your account and re-installing Insync.
From your description, however, nothing seemed out of the blue in the steps you took: used a new folder (in this case, letting Insync create the default Base Folder) and only selecting two folders. Should anything odd happen moving forward, quit Insync and send your logs to support@insynchq.com so we can investigate accordingly.
Hi @kmf, I’m very sorry for the huge trouble. Could you please send an email to support@insynchq.com with the link to this post? Do include the following:
The steps you took before the deletion happened
Your logs.db and out.txt files, which should be in ~/.config/Insync
Confirm if you were able to restore your files, either from OneDrive web or your local Trash folder
This same problem is occurring on one of my computers (Linux) but only on the OneDrive folders It is not happening on my GoogleDrive account, which functions normally). Whenever any change is made to content on OneDrive, rather than syncing and updating to the cloud, the entire folder is (along with all child folders) deleted from my local drive (but not on the OneDrive cloud folder).
For example, shortly after I make a change to the file Patent.dita in OxygenXML, I receive an error message from Oxygen saying “File Patent.dita no longer exits. Keep displaying onscreen?” I also receive similar messages for all other open files in Oxygen stored in the same top-level folder “Teaching”. My Trash folder currently contains over 12,000 items, the same items, over and over again. Changing an item, for example a filename, on a different computer also causes this phenomenon on the problem platform in question
Manually selecting 2-way sync for One drive instantly causes the missing content to be restored, but this is frankly poor performance, and has historically been very uncharacteristic of this heretofore excellent product. This behavior started on my system on Sep 9
I’m very sorry for the trouble! Could you please send your logs.db and out.txt files to support@insynchq.com with the link to this post? I’ll escalate this to our engineers as this is definitely not supposed to happen when you modify a file locally.
The logs can be found in ~/.config/Insync. I’ll wait for your feedback!