Problem when running Insync as a service on Windows Server 2016


#1

Hello! I use Insync as service on Windows Server 2016. I configure it according to this article: How to run Insync as a service on Windows Server Everything is OK, service is running and files are syncing.

But when I reboot my server, files don’t sync. Despite this,

  1. Service is start and running
  2. In Task manager I see two running processes: Insync.exe and Insync-cef.exe.

It seems like everything is working fine, but file sync don’t work. Only when I open service manager, find my Insync service and restart it (because it already work), after that syncing is working.

Can you help me to solve my issue?


#2

Tagging our engineer @dipesh and he will get back to you.


#3

@Karolino Sorry for the much delayed response. Could you send to us the Insync logs at support@insynchq.com so that we could look into the issue?

Thanks


#4

Hello @dipesh. I sent logs to this address, please check.


#5

Is this still a problem? I’m considering buying but won’t if this is an issue. Can someone close this ticket if it isn’t?


#6

This problem only affects network folders with password. In other cases, everything works correctly.