Problems with NTLM proxy after password change

primolarry · December 17, 2015, 1:16pm

Hi there,

I’ve been using Insync at work (Windows 7 64 bits) behind an http proxy with NTLM authentication for a while. Everything worked fine with the “use system proxy” option, but a few days ago I had to change my domain password and insync doesn’t connect anymore. I’ve tried setting the proxy option to “no proxy” and then back to “system proxy”, but it doesn’t work. My question is, can I force a “proxy settings refresh” or something like that?

Thanks a lot, regards,

primolarry · December 18, 2015, 10:44am

Hi again,

Until there is a better solution, what I did to solve the problem was:

Completely uninstall insync
Install cntlm http://scottoffen.com/2013/10/29/solving-proxy-problems-with-cntlm/#start-stop
Install insync pointing the proxy to cntlm, where updating the password won’t cause any problem.

Regards,

jaduenas · December 21, 2015, 1:59pm

Thank you for your report, will be tagging our engineer @dipesh in this and he will get back to you around Jan 4-8.

dipesh · December 24, 2015, 3:45pm

@primolarry: Did you try inputting the proxy details under the “Manual Proxy Configuration” with the new password? You may have to restart Insync for it to take effect. Let us know if it works.

primolarry · December 29, 2015, 9:10am

If I do that it works (as well as using cntlm). If I go back to system proxy, this time it does ask me for the credentials. After inserting them it seems to work fine as well.

So basically, the problem seems to be that once the NTLM credentials are stored in insync, it doesn’t handle changes very well. But if I use another proxy configuration and then go back to system proxy, it does ask me for the credentials again and it works.