Problems with updating Insync to 1.5.5 using the terminal


Currently I’m running Insync version 1.4.9 on Xubuntu 18.04. As I haven’t received any automatic update on the newest Insync version 1.5.5 since a while, I followed the instructions on " (LINUX) Updating Insync using the terminal" by Mia Moran applying “sudo apt-get update” and “sudo apt-get install insync”. In the terminal I received the message “insync ist schon die neueste Version (” [translated: “insync already is the newest version (”]. Any idea how I should update successfully? Thx in advance!


Hi @Michael_Weber,

First of all I’m so sorry for taking so long to respond here! Can you please run the following and send the output here?

sudo apt-get update
apt-cache policy insync

Thank you!


Hi @miamoran,

thanks for your reply! I just ran the commands you’ve sent to me. Here is the output you requested:

michael@michael-HP-250-G6-Notebook-PC:~$ sudo apt-get update
OK:1 bionic InRelease
OK:2 bionic InRelease
Ign:3 stable InRelease
OK:4 bionic-updates InRelease
OK:5 stable Release
OK:6 bionic InRelease
OK:7 bionic-backports InRelease
OK:8 bionic-security InRelease
Paketlisten werden gelesen… Fertig
michael@michael-HP-250-G6-Notebook-PC:~$ apt-cache policy insync
*** 100
100 /var/lib/dpkg/status
michael@michael-HP-250-G6-Notebook-PC:~$ /etc/apt/sources.list.d/insync.list
bash: /etc/apt/sources.list.d/insync.list: Datei oder Verzeichnis nicht gefunden [[translated: File or folder not found]]

Hope this will be useful to clarify the problem.

Kind regards,



Thank you for this!

I am tagging our engineer @Kurt_Ko so we can look into this further. :slight_smile:



Another one with no follow up…
Anything further on this?

  • Hi @miamoran, anything new on my update problem? I’d be very much interested in a solution. Thx and best regards, Michael


I’m still waiting for a response to my problem. I would appreciate if you could give me some advice how to update successfully to the newest version of insync.


After update the Insync, it is not working on my MacBook Pro. I also contacted Apple technical service but did not get any valid solution. Can anyone tell me why is this happen and how it will be resolved?


Hi @Parmila_Cena,

Could you give me more details as to how it’s not working on your MBP? :frowning:

What Insync version are you on by the way?


thank you this was helpful.
i found solution in this thread.
This community did not disappointed me with spams.


Hi, I’m still waiting for a solution how to upgrade my current linux installation to 1.5. Pls advice.


even i have this issue.
can anyone provide a solution to this?
thank u in advance.