Reinstall Not Launching

[Jeremy_Beagle]

I uninstalled Insync. When I reinstall it now, nothing occurs. It doesn’t launch. It doesn’t ask me to sign into a google account. It doesn’t do anything. Please help me resolve this.

[jaduenas]

Hi @Jeremy_Beagle can you let me know what your OS is?

[Jeremy_Beagle]

Windows 7 Home Premium

[dipesh]

@Jeremy_Beagle: Please send your logs to support@insynchq.com so that we could look into this further

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

Thanks

[Jeremy_Beagle]

Hello Dipesh,

I don’t even know how to access the screen that you’re referencing in that image. I’ve been clicking around the sites for a while and I don’t see where that is. Sorry to test your patience, but where do I find the “tray menu” that looks like that?

[dipesh]

@Jeremy_Beagle: Please check the following folder for logs.db and out.txt files: C:\Users[Username]\AppData\Roaming\Insync

Thanks