Reinstalling Not Work


#1

Hello. I think it’s bug and I want you to fix them.

  1. I installed insync trial version.

  2. I uninstall insync, and remove the folder the insync created. (scurry2119@gmail.com)

  3. i purchased insyc plus.

  4. Then, insync can’t sync properly.

    The [ACTINOS REQUIRED] tab in insync just give me message that
    “Syncing for C:\Users\Jongho Kim\scurry2119@gmail.com is paused because it went missing”.

    Even I create the folder named ‘scurry2119@gmail.com’, but it still not working.


#2

@11110 When you say you removed the folder, do you still have the Insync folder locally?
Please send us your logs How to find the log files to support@insynchq.com.

Thank you.