I have a problem with deleting/removing cloud account from the software.
i connected gdrive onedrive and dropbox also same time.
but there is no option to disconnect or delete onedrive or gdrive from the insycnc software.
i am using windows 11.
I have a problem with deleting/removing cloud account from the software.
i connected gdrive onedrive and dropbox also same time.
but there is no option to disconnect or delete onedrive or gdrive from the insycnc software.
i am using windows 11.
Hi @ksay,
Please follow this guide: https://help.insynchq.com/en/articles/2967096-removing-your-account
Thank you!
Just some constructive feedback:
I needed to remove my dropbox account as well, and had no trouble finding this account removal option, but the interaction very much looked like i was removing my insync account from the app, given that it was couple with a config (that seemed global?) and a license section (that also seemed global?)
The message just said that i was removing the account (which is the same for all of my accounts.
Please add some text to the message that indicates that you are removing a specific cloud account (by name)
@Tendrid My apologies and thank you so much for this feedback! Let me forward this to our team for review so we can continue improving how Insync communicates its call-to-action prompts in-app.
For anyone who might stumble upon this guide, please refer to this updated link if you need to remove your account: Insync License tab | Insync Help Center
Note that removing an account will allow you to setup your account from scratch. It will not remove the license.
Hi Mia,
“That page doesn’t exist.”
I want to change the local directory (linux) and using the chane option on the drop-down doesn’t change anything. Consequently I want to delete the sync account to add it again with the correct local directory but I can’t find how to delete the account. I’m stuck all round
Hi @Derek_Harding! Apologies for the trouble.
Which link are you using, exactly? I double-checked the one from my latest reply and it seems fine. Here’s what it should look like: