Selective Sync Ubuntu server

1

Hi
I am running Insync on a second drive on an Ubuntu Server machine. It seems to be syncing fine. It ran fine 3 days ago and synced some files but I am currently trying to add some folders. I am trying to use selctive sync but when I ran it I got this…
insync-headless selective-sync
Traceback (most recent call last):
File “insynclinux/headless/insync-headless.py”, line 19, in
File “click/core.py”, line 1130, in call
File “click/core.py”, line 1055, in main
File “click/core.py”, line 1657, in invoke
File “click/core.py”, line 1404, in invoke
File “click/core.py”, line 760, in invoke
File “insynclinux/headless/cli.py”, line 411, in selective_sync
KeyError: ‘subscription-expired’
[559962] Failed to execute script insync-headless

Any ideas please?
Thanks
Rich

2

Hi @gucurich,

My apologies for the trouble! Could you please send the following to support@insynchq.com:

  1. Email account you’re using on Insync + cloud storage (Google Drive, OneDrive, or Dropbox)
  2. Receipt of your license purchase

Thank you!

3

Hi Mia
Sent you the details. I used a command ages ago when I originally set this up but I can’t remember what it was but it allowed me to selective sync.
Thanks
Rich

4

Just to add I’m doing everything through terminal!

5

I have responded to your email, thank you!

6

Hi All
Feedback. This was nothing wrong with Insync. Just my misunderstanding of Insync’s licencing. Mia helped me sort everything out. I cannot fault the support I have always had and will continue to pay for the annual support licence.
Thanks Mia.
Rich

1 Like
7

Appreciate this feedback :white_heart: