Selective syncing

#1

Hello All,

I want to love the insync app, but I can’t. At this stage I use it for roughly 4 months or so. But still it is not reliable for me. I use it to sync 2 Macs with Google cloud. But often it turns out that just half of the data has been synchronised. And if I do not pay attention on this issues, it happens that when Im in the office or at a client, that I don’t have update files :frowning_face:

I always need to close the app, and open it again. If I do this, it will start syncing again.
Often I have a Red Cross in the isync icon, but when I check the "attention required " sections, it fails on file which I already deleted. But I cannot remove the error.

Im curious if it is just my setup, or are MACOS users experience the same?
Any times to improve the user experience would be great.

Kr.

#2

Hi! I’m so sorry for the trouble you’ve been experiencing! Could you send your logs to support@insynchq.com with the link to this post?

Please include the following files:

  • logs.db
  • out.txt
  • data folder
  • live folder

Thank you!

#3

Hello Miamoran,

Thanks for you reply, I send the files via Wetransfer. Kr

1 Like
#4

Hi! I received the WeTransfer link you emailed. Thank you! I have escalated this to our engineers for further investigation. It seems to be a stuck syncing issue since you constantly need to restart the app.

Can you confirm if you see a “Syncing…” at the bottom of the app window? If so, when you expand that, do you see files lined up with “Uploading 0 bytes of X”?

#5

Hello Excuses for the late reply,

I do not read my gmail often.
Yes I see Syncing at the bottom. And indeed often I see Uploaden 0 bytes of X.

Kr

1 Like
#6

Thank you and no worries, @esorone!

A common workaround right now is to restart Insync as you’ve been doing, which I understand to be a hassle right now. Our engineers are working on the stuck syncing issue and is one of the top priorities in their timeline. :slight_smile: Thank you for the patience!