[Several Linux] Defaulting Back To One-Way Sync. Bug?

Hey,

For some ungodly reason, every now and then, Cloud Selective Sync defaults back from 2-way-sync to 1-way-sync. Using Insync on Debian and Fedora, newest versions. Why is that?

Roses are red, Violets are blue,
Looks like a bug to me; does it to you?

Hi @Nachtfalke, this is definitely a bug and should not happen! A sync mode will only change if a user explicitly does so via the app.

We would like to request for your logs for further investigation. Kindly note that logs may contain sensitive information like file names and metadata, but we never have access to its contents. It will only be used for debugging purposes.

If you agree to this, please do send your logs to support@insynchq.com after quitting Insync and include the following:

  • Name of the file/s that’s experiencing the error/s, and if it’s still on 1-way sync
  • logs.db
  • out.txt

You can find your logs by following this guide. If these are too big for an attachment, feel free to upload the files in the cloud and send us a shared link so we can download these.