Signature error on KDE Neon

Bugs and issues Linux
1

Currently, I have Insync installed on 2 computers. The first is a Kubuntu 20.04 install. No problems with that one. The 2nd is a 20.04 based KDE Neon install. When I run “sudo apt update” on this machine I get the following errors.

Err:5 http://apt.insync.io/neon focal InRelease
403 Forbidden [IP: 52.217.8.52 80]
Get:6 Index of /user focal InRelease [117 kB]
Reading package lists… Done
E: Failed to fetch http://apt.insync.io/neon/dists/focal/InRelease 403 Forbidden [IP: 52.217.8.52 80]
E: The repository ‘http://apt.insync.io/neon focal InRelease’ is not signed.
N: Updating from such a repository can’t be done securely, and is therefore disabled by default.

I am able to get around this by adding [trusted=yes] to the entry in /etc/apt/sources.list.d/insync.list

Obviously, that’s not a good solution, so I’ve actually commented that line out for now. That means I won’t be getting any updates.

How can this be remedied?

IMHO the best solution would be to prioritize flatpak development as proposed elsewhere on the forum. I’m dearly hoping a flatpak may come.

But perhaps something more immediate can be done.

Please help.

Thanks!

2

Hi! Thanks for bringing this to my attention. I’ve raised this to our Linux team and will update you on the next steps to take!

EDIT:
We’ll update the repos-- it should work afterwards. :slight_smile:

3

Hi! Repos have been updated-- can you try this again @aaylnx?

4

I did not look back here for a few days, but, yes, I’m getting no errors now. Thanks!!!

Still hoping for a Flatpak release one day though!

1 Like
5

Well, it did work for a while without any errors, but now, suddenly, I have key errors again. Here’s the output.

Err:7 http://apt.insync.io/neon focal InRelease
The following signatures were invalid: EXPKEYSIG A684470CACCAF35C Insynchq Inc services@insynchq.com
W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: http://apt.insync.io/neon focal InRelease: The following signatures were invalid: EXPKEYSIG A684470CACCAF35C Insynchq Inc services@insynchq.com
W: Failed to fetch http://apt.insync.io/neon/dists/focal/InRelease The following signatures were invalid: EXPKEYSIG A684470CACCAF35C Insynchq Inc services@insynchq.com

Can you advise?

6

Same signature issue on PopOS (Ubuntu) for the last two days. Thanks!

7

Hi! Please run this for APT:

sudo apt-key adv --keyserver hkp://keyserver.ubuntu.com:80 --recv-keys ACCAF35C

Let me know if the issue persists!

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8

Fixed it on my Kubuntu 20.04 system. Do you guys have a status page where you can pre-notify us when this is going to happen in the future? APT key changes are… obviousy disruptive.

9

I’ll bring this up with our Linux team, I appreciate your feedback and understand your sentiments regarding the issue.

10

I had the same issue on Debian stable, the fix worked

2 Likes
11

I had the same issue in Ubuntu 18.04.04.5 + Mate

The fix worked. :+1:

12

This seems to have fixed the issue for me. Thank you.

I still hope that one day a Flatpak version of the app can be developed. The universal aspect of Flatpaks would keep this problem for happening, since various package management systems handle it in a variety of ways. Also, it would make installing Insync on any Linux system much easier. Thanks again.

2 Likes
13

Thank you very much, Buddy. I finally managed to fix my mistake.

1 Like