I bought a prime license before. And just now, when I was trying to upgrade my license from to DEVELOPER SYNC, there was something wrong with the payment method. I retried several times but still not work.
After several minutes, when I open the application window, it told me to buy plan. And I cannot log in to the dashboard anymore. Cilck refresh button does not help. It seems my previous license is disappeared.
I’m very upset. Can anyone help me with this?
Thx
Hi @dash!! Thank you so much for reaching out and my apologies for the trouble.
Could you send me a screenshot of the whole Insync app window where it asks you to buy a plan, and send it to support@insynchq.com? I am asking to send it via email since it will likely show your email address, and would prefer to keep that private. 
Please do include the following:
Thank you, and Happy New Year!
Hello @mia,
Thank your for help! I have already sent an email to support@insynchq.com about this problem. And now I get my license back.
Happy New Year!
Awesome. Thank you, @dash! 