Stuck downloading large file 0.0 bytes

Bugs and issues Windows
#1

Please see attached. Insync is stuck downloading a large file. 0.0 bytes.
Not moving or changing.
Any way to reset or refresh for this file?
FYI: Other files are still syncing & downloading/uploading OK. Just this file is stuck.

Insync 1.5.7 on windows 10

Screenshot_2
Screenshot_2791×457 16.3 KB

#2

Hello! This is Mara from Insync Support! :sparkles:

Can you try the following:
Pause Sync
Close the app completely
Run the app again
Resume Sync

Kindly check if it progresses and let us know if it works!

#3

Hi Mara
Sorry but I tried your suggestion it did not work.
Still stuck 0.0 downloading the large file (35GB).

What else we can do?

#4

Hi! Can you try to Unsync the file and resync that again? :slight_smile:

#5

Hi Mara. Tried this too! Doesn’t work still resyncs the file & gets stuck at 0.0.
What’s next step? Send log file somewhere?

#6

Hi! Please send us your logs at support@insynchq.com so we can check this out! :slight_smile:

#7

is it just logs.db file?

#8

It’s the logs.db, out.txt, data folder, and live folder :slight_smile: