Stuck downloading large file from OneDrive

It’s been like that for a while. Insync had already downloaded about 100GB total, and I noticed it wasn’t increasing. Then noticed that large file was stuck for a while.

insync status also doesn’t work:

$ /usr/lib/insync/insync status
Traceback (most recent call last):
  File "insynclinux/gui/", line 19, in <module>
  File "click/", line 1130, in __call__
  File "click/", line 1055, in main
  File "click/", line 1657, in invoke
  File "click/", line 1404, in invoke
  File "click/", line 760, in invoke
  File "insynclinux/gui/", line 74, in wrapper
TypeError: 'NoneType' object is not iterable
[182881] Failed to execute script insync

After running status, everything crashes.

I reopened Insync, and that file continues showing as downloading with no progress but now the Insync process is consuming 100% CPU for >8min and nothing changes.

I clicked around the UI, for instance, the OneDrive icon in that file… after about 2-3min it opened the browser window.

It seems Insync is struggling with large files, everything becomes unresponsive and CPU usage goes to 100%.

Any advice?

It eventually finished.

Hi @gtirloni,

I’ll forward this to our engineers. We are focusing on Insync’s reliability to ensure that you guys have a more seamless experience (a.k.a. syncing large files isn’t an edge case and we understand we have to improve on this!)

When you can, please do send the following to

  • logs.db
  • out.txt files
  • link to this forums post (for easy reference)

Logs can be found by following this guide. Thank you very much :slight_smile: