Stuck in "Scanning for Changes" - Not Syncing


#1

Hi, I just purchased InSync for Mac and added my google account. I’m using an external drive.
The app is stuck in “Scanning for changes” and no activity, nothing uploads/downloads.

I’m running macOS Sierra version 10.12.6 (16G29) on a MacBook Pro (13-inch, 2016)

I’ve restarted my computer, logged out, logged back in, uninstalled and reinstalled InSync 3 times already and nothing happens.

Please help!


#2

It’s probably really just “scanning for changes”, i.e. indexing your local files + retrieving cloud file metadata + building your local file comparison database. It can take a long time (without uploading / downloading) if you have a large number of files.

You might want to send your log.db to the support team to be sure it’s not a bug.


#3

How long is that supposed to take? The regular Google Drive Mac APP immediately synced everything in less than two hours for all my files but I want to use an external drive, so I got InSync and it has been “queueing” for more than 12 hours now, with nothing to show for either on the G Drive or my local drive. Is this normal?


#4

It is one of my problems too. Takes too long, but it depends to how much files you have.

Here, with 900mi files, something like 30Gb of data, took almost 4 days to scanning. More 5 days until now (dind’t finish yet) to upload all synced files (because it’s just 2 per time).

I think this is a problem, but after this will be ok to keep synced.


#5

Thanks Adriano, yes this thing keeps on going, it’s extremely frustrating as I needed to have this all synced two days ago. I’m thinking of just going back to regular google drive and ask for a refund. Does tech support read this forum? How can we reach them?


#6

Yes, I see some of them here often.

I have a problem with regular GDrive, 'cause it’s keeping crashing (probably because too many files at once). See, Insync isn’t a bad software, it’s good, but the first sync is too slow.

After finish that “scanning for changes”, the sync will start at good rate, just limited as 2.

I think (and expect) that regular sync will be normal.


#7

Same exact problem. I installed and set it up to just sync one folder. It’s stuck on “scanning for changes”, and that folder never appears