Stuck on "Downloading 0.0 bytes of 240KB"


#1

Stuck on “Doanloading 0.0 bytes” with hundreds of files remaining.

See image below. Some files seem to sync OK, but there seems to be no way of seeing more than 2 of the files that aren’t syncing.

Using Windows app. Any help on how to solve this would be great. Sync has not been working reliably for around a week now.


#2

Hi @d.chambers kindly send in your logs (How to find the log files) via support@insynchq.com along with the link to this post and we will investigate this.

Thanks!