I am using InSync to back up my 1tb hard drive to my Google Drive. It’s a 2 way sync, but does not involve any cloud files. Things were going great for a few days - but now it’s permanantly stuck on scanning. It seems to scan the same 5 folders over and over again. I tried logging out and back in. Restarting the computer. Nothing works. Help!
Latest version of In Sync - latest version of MacOS on a Macbook Pro M1
Very sorry for the trouble, @greggoodman!
We would like to request for your logs for further investigation. Kindly note that logs may contain sensitive information like file names and metadata, but we never have access to its contents. It will only be used for debugging purposes.
If you agree to this, please do send your logs to support@insynchq.com after quitting Insync and include the following:
- logs.db
- out.txt
You can find your logs by following this guide. If these are too big for an attachment, feel free to upload the files in the cloud and send us a shared link so we can download these.