Stuck on “signing in” Windows 7

Bugs and issues Windows
1

Hi All,

One of my client after returning from vacation and open her laptop insync has stucked in “signing in” status and can’t log in.

Insync version: 1.2.18.35198
Windows 7 Professional

Please let me know as soon as possible as my client can’t work with Google Docs. And we don’t want to re-sync everything as there are many GB of data.

Thanks

2

Hi again,

Did we had any update on this? Is this a known issue?

Thanks

3

Hello @Alexandros_Spyropoul

Please send us your logs.db and out.txt file to support@insynchq.com

Thank you.

4

Hi Roald,

After some hours Insynq started again and working fine. Case solved.

Thanks

5

Great to hear that. For any issues, you may email us directly to support@insynchq.com

Thank you.