I’ve been stuck on synching metadata for a week now. Please help!
Is their a proper way to log a support ticket on this? Or is this forum the only way to get things fixed? I’m a business subscriber.
Please send us your logs.db and out.txt file to support@insynchq.com. Also, include the link of this post.
Thank you.
I too am suffering from this problem. I’ve sent through logs (yesterday) and a link to this thread but as yet have had no response. Could do with some input on this as it’s seriously affecting our workflow.
I have forwarded your logs to our engineer. He’ll get back to you soon.
Hi, I’m exeriencing the same issue on Win10. Sent logs and link to this thread.
I have forwarded your email to our engineer. 