Support question

Bugs and issues
1

I am using Insync on mac. Not sure which version or if this gets upgraded automatically.

I observe that when a colleague adds a subfolder PROJECT with subfolder to a root folder that is sync, the subfolders are not always sync.
This often also create a PROJECT (2) folder as well

That is very confusing and painful.
How can you help me troubleshoot this?

2

Tagging our engineer @jimperio in this :smile:

3

@Alexandre_Vasseur I apologize for this much-delayed response. Could you either describe the steps in more detail here, or send an email to support@insynchq.com so we can troubleshoot?