Sync'd microsoft docx, xlsx, pptx files do not open in google drive

Bugs and issues Linux
#1

I have sync’d a large number of folders and files and all of the docx, xlsx and pptx files are not opening in google drive. Instead of behaving like microsoft documents they show only the download link / icon and open as if they were a zipped archive.

If I make a change to one of the docx files in linux and let it re-sync it then corrects the problem and is identified correctly in gdrive as a microsoft documents.

I tried touching all the docx files to force a new sync but this does not seem to work.

find . -name *.docx -exec touch {} ;

I’m not sure what to do now, please can you help.
cheers, Mark

#2

Hi Mark,

Apologies for not replying sooner. What program are you using to create the Microsoft office documents?

#3

There are a mixture, most were created with Office 2014 on Windows 8, some with LibreOffice and Some with WPS Office.

They were all synced to google docs as one directory structure using insync on Ubuntu 14. This seems to be a one off problem as all subsequent documents upload ok and if I edit one of the problem docs it resync’s ok. The trouble is there are a lot of documents, if there was a way to trigger them to re-upload again then it would probably correct the problem.

cheers,
Mark

#4

I see. Please send support@insynchq.com a copy of the folder ~/.config/Insync while Insync is stopped for investigation. You can compress it before sending to save space. Thanks.

Please also try moving the folder that contains these files out of your Insync folder then moving them back in, if possible.