Syncing Frozen/Stuck for 3 days


#1

My syncing has not worked for the past 3 days. Beforehand it was working fine. Scanning for changes when there have been changes made. Very frustrating. This is the second time syncing has been stuck in two weeks. If someone could provide guidance to stop this from happening that would be great!


#2

Hi @Eric_Rucinski can you let me know your OS? :smile:


#3

Windows 7 Professional 64-bit.


#4

Still having on and off syncing issues. Seems as if it is impossible to get actual support as this is now the third time Insync has stopped working.


#5

Here is my weekly post stating I am still having syncing issues and haven’t gotten any support…in 10 days…


#6

I apologize for the extremely late reply, I’m tagging our engineer @dipesh in this and he will get back to you.

Can you kindly send in your logs along with the link to this post to support@insynchq.com?


#7

@Eric_Rucinski: Yes, please send to us the logs. Here is how to find them:

Thanks