Syncing looks like it is stuck

Approximately 500 files have been syncing on my computer for a few days (number goes up and down). I am not sure why. Based on a review, I don’t think I have that many to sync. The files that I need to sync are waiting to sync. Any ideas?

Hi @Gina_Carter I apologize for the inconvenience. Can you kindly send in your logs (How to find the log files) and the link to this post to

Thank you :smile:

I am having the same problem for the 2nd time with Syncing being “stuck”. Unselecting and selecting new files to sync don’t do anything.