"This location is empty" + huge CPU spike

Bugs and issues
1

Something is definitely not right at the moment. I’m syncing a number of OneDrive and GoogleDrive cloud storage, plus a Dropbox and the Insync app is showing no folders for any, plus the CPU is at a constant 50% in task manager, plus Explorer is frozen. If an app opens (say Affinity Photo) and looks for files associated with cloud storage synced locally on my computer, it can’t find them. It thinks the folder is empty (it’s not).

I’m not sure if this is a native Windows related problem because it seems, since Microsoft changed the way they deliver OneDrive, Insync has struggled to perform like it used to. I don’t really want to move to another multi-cloud sync provider because I love the way Insync has delivered everything I needed over the past few years.

EDIT: It seems to sort itself out after about 10 minutes. Insync still wants about 30% of the CPU though. That’s a big hitter for a background task.

EDIT: A few minutes later it’s back to virtually 1% CPU use.

EDIT: My main OneDrive ‘Documents’ folder currently only contains empty folders and no files, yet reports as being synced (green ticks). However (thank the Gods) the OneDrive web folders are populated with all my data. This is not looking good if the same behaviour is happening with other users.

2

Hey @thedrumdoctor-- could you let me know if you’ve tried to remove and re-add your account? This is the recommended step for users who have experienced this OneDrive issue.

Prior to doing so, please send your logs.db and out.txt files to support@insynchq.com (you can just reply to our most recent email correspondence). Rest assured that our engineers are working on getting the fixes deployed as soon as possible.