This what is showing after starting computer today (Windows 10):
I checked other machine (Ubuntu 24.10) and after a moment it change to the same. The thing is, that files are on both machines, and in the cloud.
I can do nothing, no add directions.
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Ended up purging all installation including config files. After fresh installs in Win and Lin, reconnected to the cloud and so far everything is back to normal.
Hi @Meme32! Apologies for the huge trouble you went through! Glad to know that you were able to put things back to normal.
While we can’t investigate the previous issue due to the purging of the config files, you may reach out to us at support@insynchq.com if you notice anything out of line with this reinstallation.
Thank you!
Did you have to them re sync and re setup everything? I’m facing the same issue now, always empty and I can see for some reason that I can’t understand some folders are not syncing anymore, it was there yesterday and not today.
@Rafael_Faria It is recommended to sync it to a new and empty local folder after removing your account and re-adding it. Let me know if you need further assistance on this.