Ubuntu 18.04 LTS: tray icon shows, but no GUI

Bugs and issues Linux
#1

My Linux box at work has just been upgraded to Ubuntu 18.04 LTS. After reading many other threads here on the forum, I was able to finally make the tray icon appear. However, when I click on it, nothing happens (even though insync seems to be perfectly healthy, as reported by “insync get_status”). Here’s where it gets tricky:

If I install (K)StatusNotifierItem extension, I am able to interact with the icon, but instead of directly showing insync’s GUI as a pulldown menu, it shows a text pulldown menu instead, where the first option is “Open app window” (which is annoying); clicking on it makes the GUI appear at a random position (very annoying). If I remove the extension, GUI stops showing at all.

Some additional info:

  • I installed vanilla-gnome-desktop to have a pure GNOME experience
  • sni-qt is installed
  • libappindicator3-1 and libindicator3-7 are also installed; I cannot uninstall them because it would also uninstall a lot of packages, including vanilla-gnome-desktop
  • graphics card is an onboard Intel Sandybridge

Any help would be much appreciated.

Please implement proper GNOME support
#2

Hey @Costa!

Thanks for reaching out. :slight_smile: I’ll course this through our engineer and he’ll update you accordingly.

#5

I had this, but I went to the site and downloaded an Ubuntu 18.04 LTS friendly version and installed it, and it came back to life just fine.

#6

Hi @David_Pickett, thanks for the feedback. Could you please elaborate a little further? What version exactly did you download? The one targeted for 18.04 LTS (insync_1.4.9.37127-artful_amd64.deb) is the one I installed and is not working as expected.

#7

Latest Insync to match 18.04 LTS.

#8

Having this same issue with Linux Mint 20…
Cannot open, but keeps syncing files… Now my HDD is filling up and I need to remove a folder from the list…

Also, I just tried to update to 3.2.6 to see if that would fix it, but it does not.

What can I do?

#9

Does insync show work?