Unable to connect account

Bugs and issues Mac
#1

I am trying to connect to my google account and it is not working. When using the ‘add google account’ button it freezes here:

Screen Shot 2015-11-20 at 4.33.08 PM.png2476×630 35.5 KB

And when using the ‘alternative login’ method i get this error:

Screen Shot 2015-11-20 at 4.42.38 PM.png1116×1218 17.4 KB

I have had this account connected before and had to temporarily disconnect while re-organizing some things. I am using OSx10.11.1 and Insync version 1.3.3.

Also, here is log:

Exception in thread GeventITCSpawner:
Traceback (most recent call last):
  File "threading.pyo", line 810, in __bootstrap_inner
  File "threading.pyo", line 763, in run
  File "isyncd/mac/_util.pyo", line 33, in wrapper
  File "isyncd/mac/platform_impl.pyo", line 319, in refresh_paths
  File "isyncd/mac/controller.pyo", line 395, in refresh_paths
  File "isyncd/mac/ipclistener.pyo", line 399, in refresh_paths
error: NSObjectInaccessibleException - NSDistantObject (0x1edea0) is invalid (no connection)
#2

Tagging our engineer @jimperio in this and he will get back to you :smile:

#3

@ashkilby How were you able to previously connect this account? Using the normal login method?

Could you send in your logs to support@insynchq.com so we can take a closer look and continue troubleshooting in that thread? Thank you.