Unable to start Insync Opensuse (fixed via workaround)

Bugs and issues Linux
#4

I see. Could you please send the following to support@insynchq.com with the link to this post:

  • logs.db
  • out.txt files
  • data folder
  • live folder

Those 4 files can be found in ~/.config/Insync. If they’re too big to attach, please upload them to the cloud and send us a shared link to download. Thank you!

#5

Well, I’m sorry that I moved to Arch Linux this morning. And I did not backup those data, so I cannot send those data to you.

#6

And I found another display bug in Arch Linux with KDE desktop environment. The tray icon seems to blur when comparing with other tray icons.
blur

#7

@FrankD

No worries about the log files. I will check that blurred tray icon with our Linux team. Thank you for sending that my way!

#8

I installed opensuse in virtualbox, I sent to you the log files just now.

#9

Well, After I follow the method mentioned in Fedora 36 Repository (with workaround), the Insync can start normally.

1 Like
#10

Glad to know that you were able to use the workaround shared by another user, @FrankD!

#11

The problem of tray icon blurring is a bit strange. The tray icon will only blur when startup. If you quit and start again, it will become clear.

#12

@FrankD Could you let me know what resolution you’re using? (ie display resolution of the screen – 1920x1080, etc)

#13

The resolution of my laptop screen is 2880x1800, and I enable 200% global scaling.

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#14

Is it reasonable for insync to take up 234MB memory without any uploading or downloading events?

memory usage
memory usage2376×282 88.1 KB

#15

Hi @FrankD,

Let me check that out with our team and I’ll circle back to you when I have more information!

#16

Btw - @FrankD does this persist even after restarting Insync?

#17

Yes, it seems worse.

2022-04-25_18-37
2022-04-25_18-372286×278 94.1 KB

#18

Do you mind sending your latest logs.db and out.txt to support@insynchq.com, addressed to me? I’ll have that one checked to see what’s causing the increased usage when there isn’t any ongoing sync.

Those 2 files should be in ~/.config/Insync.

#19

I have sent the log files to you.

1 Like
#20

Responded to your email as well @FrankD :slight_smile:

#21

I’m sorry for that I forgot to attach the log files to the email. It’s my fault.

I have sent it again.

#22

@FrankD No worries, I got the logs in your latest email. Thank you!!

#23

Hi @FrankD, could you please install the Fedora 36 build for your OpenSUSE machine, and let me know if you bump into the same issues as the above? https://www.insynchq.com/downloads (also available in the repositories)