"Unhandled Error" for some files that failed to sync


#1

Hi,

I am having problems with some of the files I have on Google Drive. Most of them seems to have the “Unhandled Error”, and insync can’t seem to sync these files.
I checked and found them majority of them have foreign characters included in the file name.
Example: Rügen island.jpeg.
Is this unavoidable for files with foreign characters included in their file names? Do I have to rename them? Or is there other way to resolve this issue? I would greatly appreciate your help.

Kind regards,
Joshua


#2

Please send your logs to support@insynchq.com for investigation. (https://forums.insynchq.com/t/how-to-find-the-log-files/19)You can compress it before sending to save space.


#3

Hi,
I have sent my log files to support@insynchq.com. Hope to hear from you soon.

Kind regards,
Joshua


#4

Hi,

Any update on my problem? I am about to finish my trial for Insync and I was hoping this issue could be resolved so that I can go ahead and make a purchase.

Kind regards,
Joshua