Unusual Files uploaded as "zero bytes" just with their name

Bugs and issues Linux
#1

Hello,

I’ve encountered a bug of some sort where for some reason, a new folder and files that I’ve made have uploaded as “zero bytes”, meaning, the png, xcf, and odt plus pdf of these files basically have no content uploaded in them, and as a result, they only have their name and their file format. Luckily, the files I’ve lost are not important in any regards, but this would be a serious issue if the formats of these files are lost during upload and replaced elsewhere and the original computer when syncing. Hope we can get this sorted quick!

Best Regards,
Baland

#2

Hello All,

it appears it was just a one time thing with a specific folder, however, I am more than ready to provide the logs and appropriate files to makes sure that there is consistency in the sync process. This is also evident as other files had synced properly and I made a “test” file to sync between two computers

#3

Hello, I’m reopening the issue. two new files have randomly lost all their data in it and have zero bytes as their size. I’ve disabled Inysnc as a precaution of preserving my data

#4

Hi @Baland_Rabayah,

I see that you are in touch with a colleague regarding this issue. Are your files or drive encrypted by any chance before or during the upload?

#5

Hi,

Just installed and configured and a few minutes later, when monitoring how everything was syncing, I noticed some logic (.logicx) files changing into “zero bytes” files. Seems like when I open them by selecting “right click - show package contents”, the folders inside are emptied.
I’m really frustrated about this, since I’ve been spending hours right now trying to very carefully and manually restore my drive folder.

Seems like there’s some serious work to be done on this application, since it’s a really nice initiative, but also really seems to be eating users data, when I take a quick look through this forum (not to speak of the majority of the reviews else online).

#6

Hi @Oscard!

My apologies for the trouble. Could you please send your log files to support@insynchq.com with the link to this post? https://help.insynchq.com/en/articles/1834816-locating-the-log-files

Do include the ff:

  • logs.db
  • out.txt
  • data folder
  • live folder

Did you select an existing folder with local files in it?