Update: free Prime promo and upgrade paths

[gio]

It definitely wasn’t our intention for anyone to feel punished. To quote our CEO:

@terpua

We gave gmail users a free upgrade as a way for us to apologize for the initial communication snafu. In hindsight, this wasn’t the best approach as you can tell from user complaints (i.e. those who are on Google Apps) but the intent and spirit of our upgrade was always about “customer first”.